Terms of service

Terms of service

Last updated: April 2025

1. Overview

This website is operated by Petoz World. Throughout the site, the terms "we", "us", and "our" refer to Petoz World. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

2. Use of the site

By using this site, you confirm that you are at least 18 years of age, or that you are the parent or legal guardian providing consent for a minor to use this site.

You agree not to use our products for any unlawful purpose or in any way that could harm others. We reserve the right to refuse service to anyone for any reason at any time.

3. Products

All products are sold for use on pets only. Our products are not intended for human use. We reserve the right to limit the quantities of any products and to discontinue any product at any time.

Product images are for illustrative purposes only and may vary slightly from the item received. We do not warrant that the quality of any products or information obtained by you will meet your expectations.

4. Pricing and payment

All prices are displayed in Australian dollars (AUD) and include GST where applicable. We reserve the right to modify prices at any time without prior notice.

We use Stripe as our payment processor. By completing a purchase, you agree to Stripe's terms of service. We do not store your full payment details on our servers.

5. Orders and fulfillment

We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or stock unavailability. If your order is cancelled after payment, you will receive a full refund.

Estimated delivery times are provided as a guide only. We are not responsible for delays caused by third-party carriers, customs, or events outside our control.

6. Intellectual property

All content on this site — including text, graphics, logos, and images — is the property of Petoz World and may not be reproduced, distributed, or used without our express written permission.

7. Disclaimer of warranties

Our products and services are provided "as is" without any warranty of any kind, express or implied. We do not guarantee that our site will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by applicable law, we disclaim all warranties.

8. Limitation of liability

To the extent permitted by Australian law, Petoz World shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or site. Our liability is limited to the amount paid for the product in question. Nothing in these terms limits your rights under the Australian Consumer Law.

9. Privacy

Your use of this site is also governed by our Privacy Policy. By using this site, you consent to the collection and use of your information as described therein.

10. Changes to these terms

We reserve the right to update or replace these terms at any time. Changes take effect as soon as they are posted on this page. Continued use of the site after changes are posted constitutes acceptance of the new terms.

11. Contact

Questions about these terms can be sent to: